When people are facing a difficult or crisis situation, often all they need is a caring, listening ear to help them through their troubles, even if it is over the telephone.
That is when the volunteers at Contact Helpline are able to make an impact.
One of the 15 charitable agencies receiving funding from the United Way of North Central Mississippi, Contact Helpline is a 24-hour, 7-days-a-week telephone line which provides information/referral services and crisis counseling across Oktibbeha, Lowndes, Clay, Noxubee, Choctaw, Winston, Webster and Monroe counties. Contact’s offices are based in Columbus.
In addition to crisis counseling and referral calls, Contact staff members make hundreds of reassurance calls to elderly and shut-in clients across the service area and work to help them meet needs that arise or get access to resources that meet those needs, said Katrina Sunivelle, Contact’s project coordinator.
At least one operator is on duty at all times of the day or night. Volunteer ope...